Privacy Policy

FreeBit Co., Ltd. (hereinafter referred to as “FreeBit”) exercises great care to protect the privacy and personal information (hereinafter referred to as the “Personal Information”) of a person who provides his or her Personal Information (hereinafter referred to as the “Customer” or “Customers” collectively).
FreeBit has set its Privacy Policy as follows and strives to properly handle and manage the Personal Information.
The following Privacy Policy applies to all services provided by FreeBit; however, at the same time, each of the services is governed by its own agreement or terms of use set forth separately from this Privacy Policy. For this reason, if there is any provision other than this Privacy Policy that is applicable to a specific service in terms of handling the Personal Information, details will be set forth individually.

1.General rules for gathering and using the Personal Information

To provide its services, FreeBit will gather the following Personal Information of the Customers in a reasonable manner orally, in writing or by recording, video-recording or using electromagnetic recording media or other methods with the Customers’ own consent, for the purposes set forth hereinafter in 2. General rules for using the Personal Information, to the proper extent necessary to ensure smooth service provision, in order to fulfill its contractual obligations to the Customers. (Such gathering of the Personal Information includes the case where FreeBit obtains the Personal Information indirectly from parties other than the Customers, in addition to the case of directly obtaining the Personal Information from the Customers.) While on the phone with the Customers, FreeBit may, from time to time, record such phone calls for a clear understanding of the orders, opinions and requests of the Customers and for improvement of its services.

Since the following Personal Information shall be provided by the Customers at their own will, any provision of the Personal Information by the Customers shall be deemed as the Customers having permitted FreeBit to use the Personal Information pursuant to this Privacy Policy. The Customer may choose not to send or give notice of the following Personal Information to FreeBit. However, if any of such Personal Information is necessary for FreeBit to provide its service, the Customers may suffer some inconvenience, including the case where a specific service may become unavailable or where an application for a job position at FreeBit may be turned down.

FreeBit shall not provide any of the information stipulated below even if it has obtained such information:

  1. Race and ethnic group;
  2. Family origin and domicile of origin;
  3. Religious or political views and any participation in a labor union;
  4. Medical record or sexuality;
  5. Criminal history or any damage caused by criminal activities; or
  6. Clinical history.

(1) The information provided by the Customers for their use of FreeBit’s telecommunications services:

(i)The information including the Customer’s address, name, date of birth, phone number and email address:

  • Address, name, date of birth, phone number and email address;
  • The address, name and phone number to which bills of charges and receipts are sent;
  • A user’s name and date of birth declared by a subscriber; and
  • The address where a device for the telecommunications services, including FreeBit’s network service, is placed; and the name of a company or enterprise to which FreeBit’s telecommunications service connects.

(ii)The information on service fees:

  • The amount of charges and the status and method of payment.

(iii)The information on the account from which payment is made:

  • The account number and name at a financial institution and the credit-card number.

(iv)The information shown on a public certificate:

  • The information shown on identification documents, including a driver’s license and passport.

(v)The information relating to the service the Customer has applied for:

  • The information relating to the telecommunications services, including the services of the Internet connection, data center and the mobile telecommunications.

(vi)The information on telecommunication logs:

  • The starting and ending time and the length of a call or connection; and the number which the Customer has called or connected to.

(vii)Positional information:

  • The information on the Customer’s geographical position

(viii)Other information obtained pertaining to the provision of the telecommunications services, including the history of applications FreeBit has accepted and the details of inquiries.

(2) The information provided by job applicants to FreeBit:

(i)The Customer’s address, name, date of birth, phone number and email address contained in a job application form and a curriculum vitae (CV):

  • Address, name, date of birth, phone number and email address.

(ii)The Customer’s academic background and work experience contained in a transcript, certificate of (expected) graduation or professional CV; and the information relating to the Customer’s preference for a specific job position or department at the time of employment:

  • Academic background and work experience, and preference for a specific job position or department at the time of employment.

(iii)The information contained in copies of a health certificate or a handbook for the physically or mentally challenged if laws and regulations permit FreeBit to gather such information:

  • The information on the medical care covered by health insurance.

Remarks:

  • If an applicant is not employed by FreeBit, FreeBit shall store the abovementioned information for up to six months; and after the end of such period, FreeBit shall dispose of such information at its own responsibility.

(3) The information provided by the Customers when they inquire about or comment on FreeBit’s investor relations (IR) or public relations (PR):

(i)The Customer’s address, name, phone number and email address:

  • Address, name, phone number and email address.

(ii)The information obtained through inquiries.

(4) The information provided by the shareholders of FreeBit:

(i)The Customer’s address, name and any information on their shares:

  • Address, name, nationality and the number of shares.

2.General rules for using the Personal Information

FreeBit handles the Personal Information of the Customers to the extent necessary to achieve the following purposes of use to ensure smooth service provision. Also, as part of its business, FreeBit may, from time to time, provide the Personal Information of the Customers to its business contractors. In such case, FreeBit limits the disclosure of the Personal Information to the minimum extent necessary for service provision, provides the Personal Information to such business contractors only after having entered into an appropriate confidentiality agreement with them, and provides necessary and proper supervision of such business contractors.

(1) The purposes of use to provide FreeBit’s telecommunications services

  Purposes of use of the Personal Information Items of the Personal Information used
1 To provide, maintain and suspend the telecommunications or information services, including the services of the Internet connection, data center and mobile telecommunications The information set forth in 1 (1) (i), (ii) and (v) through (viii).
2 To respond to questions and inquiries from the Customers The information set forth in 1 (1) (i) through (viii)
3 To verify the Customers’ identity to enter into an agreement The information set forth in 1 (1) (i) through (v) and (viii)
4 To promote services, events and campaigns The information set forth in 1 (1) (i), (ii), (v), (vi) and (viii)
5 To respond to and investigate the cause of any service interruption The information set forth in 1 (1) (i) through (iii) and (v) through (viii)
6 To confirm and charge service fees The information set forth in 1 (1) (i) through (vi) and (viii)
7 To analyze and study the condition in which the services are used; to improve the service quality; to enhance the response to Customers; and to evaluate the effect of measures taken. The information set forth in 1 (1) (i), (ii) and (v) through (viii)
8 To prevent any illegal agreement or use, or nonpayment; and, if any of such illegalities occurs, to respond to and investigate the cause of them. The information set forth in 1 (1) (i) through (v) and (viii)

(2) The purposes of use for FreeBit’s recruitment

  Purposes of use of the Personal Information Items of the Personal Information used
1 To use the Personal Information for recruitment activities, including document screening and interviews The information set forth in 1 (2) (i) and (iii)
2 To use the Personal Information as a material in judging whether an applicant has an aptitude for jobs at FreeBit (or, which department of FreeBit an applicant has an aptitude for) in accordance with the Industrial Safety and Health Act of Japan The information set forth in 1 (2) (ii)
3 To use the Personal Information for the social insurance and public welfare services, in addition to using it as the data of employees. The information set forth in 1 (2) (i)

(3) The purposes of use when the Customers inquire about or comment on FreeBit’s IR or PR

  Purposes of use of the Personal Information Items of the Personal Information used
1 To review FreeBit’s answers and responses to the Customers’ questions or comments in order to improve the services The information set forth in 1 (3) (i) and (ii)

(4) The purposes of use relating to the shareholders of FreeBit

  Purposes of use of the Personal Information Items of the Personal Information used
1 To exercise the rights and to perform the obligations in accordance with the commercial law of Japan The information set forth in 1 (4) (i) and (ii)
2 To take various measures to improve relations between the shareholders and FreeBit; and to provide preferential treatment to shareholders. The information set forth in 1 (4) (i) and (ii)
3 To manage shareholders by sorting out the shareholders’ data in accordance with specific criteria based on laws and regulations The information set forth in 1 (4) (i) and (ii)

3.General rules for the information relating to website viewing

(1) Use and protection of the information the Customers view on the website:

FreeBit may, from time to time, use the information, as part of the Customers’ data, relating to what the Customers view on the website and whether the Customers have opened emails by linking such information with the information that enables FreeBit to identify individual Customers or information terminals, for the following purposes. Of the information FreeBit has gathered relating to what the Customers view on the website, FreeBit will properly protect the information that falls under the Personal Information.

The information FreeBit obtains in relation to what the Customers view on the website:

  • The information on the pages from which the Customers have accessed the FreeBit website;
  • The information on whether emails sent from FreeBit have been opened;
  • The information relating to the Customers’ access to URLs; and
  • The information relating to the information terminals from which the Customers have accessed the FreeBit website.

Purposes of use:

  • To provide the information customized to individual Customers’ preference with increased accuracy;
  • To provide Customers with the services of enhanced quality; and
  • To gather and analyze the information as the statistical data.

(2) Methods for obtaining the information relating to what the Customers view on the website:

FreeBit will use the following methods as the method of obtaining the information relating to what the Customers view on the website:

Use of cookies:

FreeBit uses cookies to ensure that the Customers use FreeBit’s services with increased convenience.
The Customers’ information obtained through cookies will be used only for the purposes of analyzing what the Customers tend to view on the website and of providing better services to the Customers. Such Customers’ information shall be used only to the limited extent necessary to provide FreeBit’s services and shall not be used for any other purposes.
Any Customer who does not desire that their information be collected may decline to accept cookies by changing the setting on an Internet browser software (an Internet browser).
However, the Customer who has declined to accept cookies may not access the websites requiring authentication, and in some cases may not receive services, either.
No information gathered through cookies shall identify specific Customers.
For your reference: [Term] What are cookies?

Behavioral targeting advertising:

The FreeBit website and the FreeBit operational website use the program provided by online advertising distributors, and some specific webpages on said websites are designed based on behavioral targeting advertising—an advertising technique that can distribute advertisements customized to the Customer’s interest using the information relating to what such Customer has viewed on the website. For this reason, FreeBit uses cookies to obtain the information of the Customer’s visits on the website, except for the information that enables FreeBit to identify and discern individuals. With the use of the cookies, online advertising distributors issue advertisements according to the information on the Customer’s previous access to the FreeBit website. Movie advertisements on the FreeBit website use Teracent’s cookies.
Any Customer who desires to inactivate this advertising system may opt out of cookies by accessing the opt-out page of each online advertising distributor. (Or, you may also opt out of the cookies provided by third-party online advertising distributors on the opt-out page of the Network Advertising Initiative.) If you have not opted out of cookies, other cookies—including those of Google, third-party online advertising distributors and advertising networks—may remain activated. The opt-out page of the Network Advertising Initiative enables you to opt out of some types of cookie (not all types) together at the same time. Any change of browsers, deletion of cookies or replacement of a personal computer with a new one would require resetting. The URLs of the opt-out pages are as follows:

Use of individual URLs

FreeBit’s services may, from time to time, send the users of the services encoded URLs (individual URLs). By using such individual URLs, FreeBit may, from time to time, obtain the information relating to what the users of each service view on the website and may use such information as the data of the users of the services.
However, FreeBit will not gather or provide the following information:

  • Race and ethnic group;
  • Family origin and domicile of origin;
  • Religious or political views and any participation in a labor union;
  • Medical record or sexuality;
  • Criminal history or any damage caused by criminal activities; or
  • Clinical history.

4.General rules for providing the Personal Information:

FreeBit may, from time to time, provide the Personal Information of the Customers to a third party in the following cases in addition to the cases falling under 5. General rules for shared use of the Personal Information. If FreeBit intends to share the Personal Information of the Customers with any third party, including FreeBit’s business partners, to the extent necessary to achieve the purposes of use, FreeBit is obligated to first obtain the Customers’ consent by entering into an agreement in advance and then to impose on such third party obligations as restrictive as those assumed by FreeBit by entering into a confidentiality agreement with such third party. After having taken such measures, FreeBit or its business partners may, from time to time, inform the Customers of the services considered useful to the Customers or the products or services of FreeBit’s business partners by post or email.

(1) If the Customers fail to pay the fees for telecommunications services even after the due date, FreeBit will share the following Personal Information in the following manner with telecommunications service providers engaging in mobile phone, personal handy-phone system (PHS) and broadband wireless access (BWA) services:

(i)The Personal Information to be shared:

  • Address, name, phone number, date of birth, payment status, the account number and name at a financial institution and the credit-card number.

(ii)Purpose of sharing said Personal Information:

  • To screen prospective subscribers at the time of application by sharing among service providers and making use of the Personal Information of the Customers who have failed or are failing to pay service fees.

(iii)Service providers with whom FreeBit shares said Personal Information:

  • Mobile-phone service providers, PHS service providers, and BWA service providers, the business entities that provide services through the broadband wireless access system.

(iv)The name of the person responsible for managing said shared Personal Information:

  • FreeBit Co., Ltd.

(2) FreeBit may, from time to time, share the Personal Information of the Customers to provide telecommunications services and the Internet connection services using optical fiber, based on the optical-fiber collaboration model provided by the Nippon Telegraph and Telephone East Corporation (hereinafter referred to as “NTT EAST”) and the Nippon Telegraph and Telephone West Corporation (hereinafter referred to as “NTT WEST”).

(i)The Personal Information to be shared:

  • Address (including the address of a place where a device for optical-fiber services is installed), name, date of birth, phone number, contract ID number and the name of the Internet service provider used by the Customers.

(ii)Purpose of sharing said Personal Information:

  • To provide, install and maintain optical-fiber services

(iii)Service providers with whom FreeBit shares said Personal Information:

  • NTT EAST, NTT WEST and the Internet service providers and other service providers that are FreeBit’s partners in the optical-fiber business.

(iv)The name of the person responsible for managing said shared Personal Information:

  • FreeBit Co., Ltd.

(3) If the Customer complains to FreeBit about the emails or SMS the Customer has received, FreeBit may, from time to time, inform other telecommunications service providers of the Personal Information of such Customer that relates to such complaint, with such Customer’s prior consent. Also, if a subscriber of a telecommunications service provider other than FreeBit complains to such telecommunications service provider about the emails or SMS sent by the Customer, FreeBit may, from time to time, receive the Personal Information of such Customer from such telecommunications service provider pursuant to an applicable contractual agreement.

(i)The Personal Information to be shared:

  • Address, name, date of birth, phone number, the text contained in emails or SMS.

(ii)Purpose of sharing said Personal Information:

  • To prevent the service interruption in sending and receiving emails or SMS, and to screen prospective subscribers at the time of application.

(iii)Service providers with whom FreeBit shares said Personal Information:

  • Mobile-phone service providers and PHS service providers.

(iv)The name of the person responsible for managing said shared Personal Information:

  • FreeBit Co., Ltd.

(4) To prevent any illegal agreement using forged or falsified identification documents, FreeBit shares among the service providers the Personal Information (including name, address, date of birth and sex) based on forged or falsified identification documents provided by the Customers.

(i)The Personal Information to be shared:

  • Address, name, date of birth, phone number and certificates

(ii)Purpose of sharing said Personal Information:

  • To screen prospective subscribers at the time of application.

(iii)Service providers with whom FreeBit shares said Personal Information:

  • Mobile-phone service providers and PHS service providers.

(iv)The name of the person responsible for managing said shared Personal Information:

  • FreeBit Co., Ltd.

(5) FreeBit may, from time to time, provide any required Personal Information pursuant to an applicable contractual agreement, with the Customers’ prior consent, to the following service providers: the mobile-phone and PHS service providers participating in the mobile number portability (MNP) of mobile phones and PHS; and the telecommunications service providers with which FreeBit has entered into any interconnection agreement.

(6) FreeBit may, from time to time, provide the Personal Information of the Customers (including the information on the place from which messages have been sent, address, name and phone number) to emergency services—including police and fire departments and coast guard headquarters—pursuant to an applicable contractual agreement.

(7) To provide joint services in cooperation with other companies, FreeBit may, from time to time, provide any Personal Information necessary for the registration required to receive such joint services (including name, address, phone number, email address, date of birth, sex and other information required to identify the Customers and to perform such joint services) to said companies with which FreeBit collaborates to provide such joint services.

(8) In addition to the abovementioned cases, FreeBit may, from time to time, provide the Personal Information to a third party in any of the following cases:

(i)If FreeBit has obtained the Customer’s consent;

(ii)If FreeBit is required by laws and regulations;

(iii)If the provision of the Personal Information is imperative to protect any person’s life, limbs or assets, but it is difficult to obtain the Customer’s consent;

(iv)If the provision of the Personal Information is highly imperative to improve the public hygiene and to achieve children’s healthy development, but it is difficult to obtain the Customer’s consent; or

(v)If FreeBit is required to cooperate with any governmental authorities or municipalities or anyone commissioned by such entities executing the operation set forth by laws and regulations, and obtaining the Customer’s consent may entail the risk of hindering the execution of such operation.

5.General rules for shared use of the Personal Information

FreeBit will share the following Personal Information to enhance the Customers’ usability of the services and to recruit for the FreeBit Group’s companies in the following manner:

(1) Items of the Personal Information for shared use:

  • Address, name, date of birth, phone number, contact details including an email address, payment data (including a credit-card number), and answers to questionnaires about the operating environment.
  • The Customer’s address, name, date of birth, phone number and email address contained in a curriculum vitae (CV) and a job application form; the Customer’s academic background and work experience contained in a transcript, certificate of (expected) graduation or professional CV; the information relating to the Customer’s preference for a specific job position or department at the time of employment; and the information contained in copies of health certificates in the case where laws and regulations permit FreeBit to gather such information. However, FreeBit will not share any information that falls into the “Special care-required personal information,” set forth in Article 2 (3) of Japan’s Act on the Protection of Personal Information (Act No. 57, May 30, 2003).

(2) Scope of the users for shared use:

(3)Purposes of the users for shared use:

  • To provide the Internet connection services and the communications or information services through the Internet
  • To analyze data in order to maintain and improve the quality of communications; and to prevent and investigate any analyzing behavior including the traffic control and any criminal or illegal use of networks;
  • To give notice of any service interruption, any addition, revision or termination of the services or any change in service fees;
  • To inform the Customers of the products of FreeBit and its business partners; and to provide the Customers with other information considered useful to the Customers;
  • To expedite the Customers’ payment of the service fees
  • To provide support service customized to the Customers’ operating environment;
  • To carry out the Customers’ resignation procedure resulting from the termination of an agreement;
  • To send emails, post printed matter or make a call to relevant Customers in order to obtain such Customers’ consent to the use of their Personal Information;
  • To recruit for the FreeBit Group’s companies; or
  • For other purposes of use to which FreeBit has obtained the Customers’ voluntary consent.

(4) The name of the person responsible for managing the Personal Information:

  • FreeBit Co., Ltd.

(5) Method of obtaining the Personal Information:

  • Orally, in writing or by recording, video-recording or using electromagnetic recording media or other methods, in a reasonable manner.

6.Claims from the Customers

If any owner of the Personal Information puts forward claims for disclosure, deletion of or amendment to the Personal Information, FreeBit will do so to a reasonable extent after having checked such claims against socially accepted ideas and practices and verified the identity of such owner.

Specific procedures for processing claims are stipulated in the link below. Some of the services have an individual website in which the Customers may amend their information on their own after having verified their identity, instead of having such amendment performed by FreeBit’s Customer Center.

Claim procedures for disclosure, deletion of or amendment to the Personal Information

7.Management system:

FreeBit ensures that thorough preventive measures are in place against any unauthorized access to, falsification or leakage of the Personal Information of the Customers by implementing the following: To carry out activities to raise all the employees’ awareness of the Personal Information, including temporary and part-time staff; to strictly manage the Personal Information by assigning a person to be responsible for protecting and managing such Personal Information; and to take technical measures in a reasonable manner.

8.Response to any leakage of the Personal Information:

Should any Personal Information of the Customers be leaked, FreeBit will promptly notify the Customers of all the facts that have become known and will properly respond.

9.Compliance with laws and regulations:

FreeBit will comply with the laws and regulations that stipulate the handling of the Personal Information of the Customers, including Japan’s Act on the Protection of Personal Information; and will also comply with the Telecommunications Business Act of Japan and Japan’s Guidelines for the Protection of Personal Information in the Telecommunications Business Field, the guidelines set by the Ministry of Internal Affairs and Communications based on the Telecommunications Business Act.

10.Continuous review and improvement:

FreeBit will continue to review its handling of the Personal Information and will maintain and revise its methods of handling the Personal Information to ensure that the Personal Information is effectively protected in a manner reflecting social demands. Any revision will be made without the Customers’ permission. However, FreeBit will update the Privacy Policy to ensure that the Customers will be able to learn such update at any time, and FreeBit will thus be deemed to have given notice.

11.Protection of the information outside FreeBit:

The scope of this Privacy Policy shall be limited to the Personal Information that FreeBit has gathered directly or indirectly from its contractors. The websites or services of other organizations or companies linked to the FreeBit website shall not be covered by this Privacy Policy. FreeBit shall assume no responsibility for the protection of the Personal Information of the Customers on such external websites or services.

12.Contact for complaints and inquiries:

For any complaints or inquiries about the gathering and handling of the Personal Information of the Customers, visit the webpage of the “Claim procedures for disclosure, deletion of or amendment to the Personal Information.

The department responsible for handling the Personal Information:

Customer Center
FreeBit Co., Ltd.
13th floor, E-Space Tower, 3-6 Maruyamacho, Shibuya-ku, Tokyo, Japan
Postal Code: 150-0044

This page has been translated from a part of the Japanese original for reference purposes only.
In the event of any discrepancy between this translated page and the Japanese original, the original shall prevail.

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